![]() If you're having trouble completing 2-step verification to sign in to your account, make sure your mobile device software and Coinbase app are up to date. Please use your authenticator app for codes instead. If you’re using an authenticator app, you won't get SMS codes sent to your phone. You’ll then need to complete the account recovery process to enable the authenticator app on your new phone (this may take 48-72 hours). If you were previously using an authenticator app (like Google Auth or Duo) and you recently got a new phone, you'll need to first update your phone number in order to disable the authenticator app on your previous phone. If you're using SMS verification, you'll need the mobile device and phone number associated with your Coinbase account in hand in order to successfully complete 2-step verification. If you have another device, you may be able to use the transfer option in Google Authenticator to transfer them to the other device and then transfer them back after you factory reset.2-step verification troubleshooting Try this first If you really don't have any sort of back up for your other accounts, like back up codes, or a screenshot of the old QR codes, you may have to disable 2FA on every single account until after you factory reset the phone and then turn 2FA back on on everything again. It has NOTHING to do with every single other account you have 2FA enabled for in the authenticator. Your Google account QR code is ONLY for the Google account. ![]() Will I be able to restore all the 2 factor authentication accounts on my reset phone in a new install of the app, using a QR code generated in my existing Google account? Will I be able to access my Google account on my phone after the factory reset? I use Google pop-up prompts for verification at the moment and have a backup email address set up. Go into the Google account now and in the 2FA settings and generate some back up codes. It will be a new QR code with a new TOTP secret and not the one one but it doesn't matter as long as it grants you access to the account. I should then be able to generate a QR code that I should be able to scan when I re-install Google Authenticator after my factory reset.Īssuming you're already logged in, sure. Since no one is actually answering your questions There are multiple other ways for them to confirm your login too. As far as I am aware this is exclusively a feature of the phone app.ĭon't forget about the one-time backup codes in your Google account, if you can't access the app. I don't see any way to create the QR codes from your desktop. Pull up the backed up QR codes and scan them when prompted. Seems like Google are intentionally making this as hard and unfriendly as possible.įactory reset, restore stuff, all of that. (Accessible from another computer or device, or print out.) WARNING: I just tried this on my phone and the screenshots are blacked out. Make sure these are backed up in Photos or wherever your photo backup occurs. Note that I have not tried this process, but it seems likely it could work:įor each QR code that is generated, do a screen capture. ![]() I have 15 in mine and it generated 2 fairly large QR codes. Complicated.ĭepending how many codes you have set up, it can generate multiple QR codes. This is simple to do when moving to a new device when you still have access to the old one, but the same device after a factory reset is.
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